Contact
Last updated November 3, 2026
A question about a product, an order, a delivery or a return? Write to us and a real person will answer.
We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Support is by e-mail only: there is no phone line, and every message gets a written answer you can keep.
What to include
- Your order number, if you have one.
- The name and e-mail address used for the order.
- The product or products concerned.
- A short description of what you need.
- For an item that arrived damaged, wrong or defective: photos, or a short video, of the item, the packaging and the shipping label.
- For a band or Ember Panel that is damaged, swollen, hot or leaking: photos only. Do not ship it to us.
- To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.
Tell us only what we need to help you. If you mention a skin reaction, a medical device or anything else about your body, we use it only to answer you, as explained in our Consumer Health Data Privacy Policy. A photo of the product and its packaging is enough for a claim: we never need a photo of you.
Common requests
- Choosing a product: tell us when and where you would use it, and we will help you choose before you order. For questions about your sleep or your breathing, please talk to a doctor.
- Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
- Canceling an order before it ships: e-mail us with your order number and "Cancel" in the subject line. See Cancellations.
- Returning an item, or an item that arrived damaged, wrong or defective: see Returns, Refunds & Cancellations. Please e-mail us before you send anything back: every return needs our authorization first, and the return address may be outside the United States.
- Using a product safely, charging, batteries and disposal: see Care & Safety.
- A charge you do not recognize: e-mail us before you contact your bank, and we will tell you what it is.
- Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): e-mail us with "Privacy request" in the subject line. See our Privacy Policy.
- Consumer health data requests: e-mail us with "Health data request" in the subject line. See our Consumer Health Data Privacy Policy.
- Help using the website: see Accessibility.
- Who we are: see Seller Information.
Reporting a safety concern
If you think one of our products is unsafe, or something happened with it, stop using it and e-mail us with "Safety" in the subject line: the product, your order number if you have it, what happened and, if you can, photos. We keep a record of every report. In an emergency, call 911 first. If someone swallowed the contents of an aroma stick, call Poison Control at 1-800-222-1222. You can also report a safety concern to the U.S. Consumer Product Safety Commission at SaferProducts.gov. See Reporting a problem.
Mailing address
NG MAM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
This is our registered agent's address, for letters and legal notices only. It is not a store or a showroom, and it is not a returns address: we cannot receive visitors or products there. For a return, please e-mail us first: we send you a return authorization with the return address and instructions.